Field Collections Representative II
Company: Questar Gas Company
Location: Ogden
Posted on: October 3, 2024
Job Description:
Posting End Date:
October 15, 2024
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
We are thrilled to bring a Field Collections Representative II onto
the Enbridge Team!
Do you have an understanding of billing systems and processes in
addition to customer account systems ? Then look no further as we
have the perfect opportunity for you.
Our Field Collections Representative II will perform gas service
disconnection on customer premises, assist with training of newly
hired collections representatives, perform analyses and work in the
elements to visit customer premises to deliver termination
notices.
We offer medical, dental, 401K, tuition reimbursement and so much
more to our employees! We encourage you to apply today to be
considered for this outstanding opportunity!
What you will do:
- Responsible for processes related to customer credit and
collections functions
- Visits customer premises to deliver termination notices
- Performs gas service disconnection at customer premises for
accounts that have not responded to termination notices
- Assists with the training of newly hired field collections
representatives
- Will be assigned specialized collections routes which would
include but not be limited to, working high dollar collections
routes, and potential overnight travel outside of normal work
areas
- Driving a company vehicle on company business 6-8 hours a
day
- Perform duties safety in all types of weather
- Perform analyses using defined guidelines, processes and
procedures to assist in a variety of routine credit and collections
activities, including but not limited to monitoring and providing
customer contact on exception situations for high dollar
delinquency, deposits warning/requests, customer payment
arrangements, energy assistance programs, agency pledges, medical
authorizations, and disconnections of service due to
non-payment
- Provides analysis and determination of unauthorized use of
service (fraud/theft), bills for such service and works with
customer to ensure payment is made
- Collaborates with other Enbridge Gas Utah groups within and
outside customer experience
Who you are :
You have:
- 2-3 years of directly related experience along with a High
School Diploma/GED and the basic understanding of billing system
and processes for various rate schedules in addition to working
knowledge of customer account systems
- Knowledge and understanding of company policies and procedures,
including credit policy, energy assistance programs (including
state assistance programs and system functions), payment plans,
conservation programs, etc.
- A valid driver's license that will be verified upon hire and
can maintain an acceptable driving record while also being able to
wear a company uniform and use basic hand tools
You can:
- Read and follow maps/mapping systems while working with smart
phone apps and programs
- Multitask and handle a wide variety of duties and
responsibilities while being able to establish and maintain strong
working rapport with collaborative partners
- Undergo random drug and/or alcohol testing with satisfactory
results subject to DOT and company requirements depending on
specific job duties while also maintaining required Operator
Qualifications for a position, after attending company
schooling
- See objects at close range and to see in the distance and to
determine the distance and relationship between objects while
following company safety practices and policies
You are:
- An excellent written and verbal communicator (in person and
over the phone) with the ability to read and record figures
accurately
- Able to prioritize work and exercise limited amount of
discretion in performance of duties and responsibilities while
working independently with minimal supervision
- An analytical problem solver who can learn quickly, apply
knowledge and judgment, problem-solve, take action and follow
through
- Proficient with Microsoft Excel, Word, PowerPoint, Publisher,
process-mapping, and database applications
Working Conditions:
- Work performed in the field 100% of the time being exposed to
cold/heat and working around landscaping (tress, bushes, fences,
etc.) to access gas meters for shut offs where you'll need to walk
3-7 miles a day in all types of weather conditions while getting in
and out of a car up to 100 times a day. In addition, you will be
exposed to animals and insects on a weekly basis handling these
situations safely
#topemployer
Physical Requirements include but are not limited to:
Grasping, kneeling, light - moderate lifting (objects up to 20
pounds), reaching above shoulder, repetitive motion, typing,
sitting, standing, visual requirement (able to see screens, detect
color coding, read fine print), hearing requirement and the ability
to sit at a computer for long periods of time. In addition, will
have frequent bending, squatting, twisting, pushing, pulling, and
climbing flights of stairs
Mental Requirements (Both Field & Office) include but are not
limited to:
Ability to: understand, remember and apply oral and/or written
instructions or other information, understand complex problems and
collaborate/explore alternative solutions, organize thoughts and
ideas into understandable terminology, organize and prioritize work
schedule on a short-term basis, make decisions which have moderate
impact on the immediate work unit and monitor impact outside this
area, understand and follow basic instructions and guidelines,
complete routine forms, compose letters, outlines, memoranda and
basic reports and communicate with individuals via telephone.
Diversity and inclusion are important to us. Enbridge is an Equal
Opportunity and Affirmative Action Employer .We are committed to
providing employment opportunities to all qualified individuals,
without regard to age, race, color, national or ethnic origin,
religion, sex, sexual orientation, gender identity or expression,
marital status, family status, veteran status, Indigenous/Native
American status, or disability. Applicants with disabilities can
request accessible formats, communication supports, or other
accessibility assistance by contacting careers@enbridge.com .
Information For Applicants:
- Applications can be submitted via our online recruiting system
only.
- We appreciate your interest in working with us; however, only
those applicants selected for interviews will be contacted.
- Final candidates for this position may be required to undergo a
security screening, including a criminal records check.
To learn more about us, visit www.enbridge.com
Keywords: Questar Gas Company, Murray , Field Collections Representative II, Accounting, Auditing , Ogden, Utah
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